Why Did My Dreame D10 Plus Gen 2 Lose Its Map?
Exact model: Dreame D10 Plus Gen 2
Safety: Disconnect the relevant power source and isolate moving, hot or pressurized components before service.
A.
Start with the accessible checks
What this suggests: A missing Dreame map can be an accidental map switch/reset, incomplete initial exploration or an app/account issue rather than failed LiDAR hardware.
What to do
- Confirm the correct home/account/robot in the Dreame app, check stored maps and multi-floor selection, then reload an existing complete map if available.
- Keep the dock stationary and start a proper full mapping cycle with open doors and normal lighting/clearance.
- Clean the LiDAR/navigation housing externally without moving its internal optics.
Still not fixed? Continue to the next check.
↑ Back to the repair pathsB.
If the problem remains after the first checks
What to do
- If the robot repeatedly loses fresh maps despite stable app and network, escalate controller/navigation service with logs instead of guessing replacement boards.
Confirm the repair
A saved map remains available across charging and a complete cleaning run, with rooms and dock in their expected positions.